Intensive Care Coordinator with Mobile Crisis Team

Job Description

Intensive Care Coordinator

Position Level:

Peak Team Member

Reports to:

Middle Management

Degree Requirements:

Bachelor's Degree in psychology, social work or other behavioral health discipline from an accredited college or university required.


2 years' experience in the Behavioral Health Field required and experience in coordinating behavioral health intervention plans and services with other agencies.


The Peak Team Intensive Care Coordinator will provide on-going assessment, crisis intervention, individual, family, and group therapy and case management services.  Develops strength-based service plans, monitors treatment progress, documents interactions and maintains electronic clinical records and other reporting data for individuals with mild to severe mental illness and/or substance use disorders. Coordinates with internal as well as external supportive services to plan and arrange for necessary services to meet the client's needs post hospitalization.  Ensures professional interface with Behavioral Health Organization partner for utilization management.  Collaborates with clinical supervisor, other team members and psychiatrist regarding treatment. 


1. Adhere to utilization, quality improvement and corporate compliance policy and standards.

2. Provide services to clients as assigned by administrative/clinical supervisor.

3. Ensure and/or provide person-centered assessment and goal planning, as well as monitor treatment progress of clients (of all age groups) admitted to inpatient/residential facilities.  May provide screening, intakes, and assessment of clients utilizing required instruments and formats within appropriate time lines.

4. Complete written and verbal discharge summaries and correspondence within established time lines.

5. Observe clients in a variety of situations.  Assess diagnosis and mental status of clients and evaluate current level of functioning.  Develop a thorough, written, formal recommendation for placement and services to address clients' needs and level of care necessity.

6. Conduct appropriate clinical and case management follow-up services, after discharge, to assure continuity of care and client stabilization. Refer clients to internal and external supportive services such as vocational, medical, social services, and housing authority as well as residential, respite, and inpatient treatment.

7. Collaborate with other clinicians, law enforcement, external providers, and psychiatrists to arrange services for clients. Maintain close and cooperative relationships with community agencies and other public agencies in coordinating treatment and service recommendations.

8. Interface with Clinical Care Coordinator and/or contracted hospital/residential clinician to identify the client's level of care needs and anticipated needs upon discharge.

9. Ensure that continuity of care with hospital/residential facilities is planned and completed in discharge paperwork. Assure delivery of information and documentation to the appropriate follow-up agency in a timely manner (e. g., within one week of receipt).

10. Maintain electronic health records in accordance with agency standards; confirm coding of services rendered is ethically appropriate and results in successful billing.  Document and maintain case management notes for clients who are in the hospital or in residential facilities.  Documentation will include information regarding anticipated discharge plan, timeframe and final disposition.

11. Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service charges and fee changes.

12. Work proactively with payor sources to ensure payment of services; align services with payor authorizations and/or request authorization prior to provision of service.

13. Conduct daily census tracking. May provide intake and/or inpatient admissions and coordinate Medicaid authorizations.

14. May learn, utilize, and support fidelity of any evidence-based practices within assigned program to ensure effective interventions with clients.

15. Communicate with family members, guardians, and other involved parties, as permitted by law, and collaborate with them to develop suitable discharge plans and follow up services for client.

16. Advocate for clients in many different forums including at the federal, state and local court systems, with family, and/or school system.

17. Attend staff meetings, clinical supervision and other meetings as assigned.

18. Facilitate counseling groups as assigned.

19. May instruct and supervise students serving internships and/or provide clinical supervision of other staff, based upon appropriate credentials.

20. May use center vehicle to transport clients for necessary treatment and/or community connections.

21. May be called upon to occasionally make formal presentations or public speaking engagements as representation for NRBH.

22. Other duties as assigned by the Program Director and/or Coordinator.


  • Mild to severe mental health and/or substance use disorders/disabilities and the recovery process.
  • Professional and ethical guidelines as outlined the State of Colorado.
  • Basic and routine computer programs and software.
  • Basic, routine, and advanced records maintenance and filing practices.
  • Basic, routine, and advanced office management practices and operating procedures.
  • Workplace policies and professionalism.
  • Organizational structure, workflow and operating procedures.
  • Effective de-escalation techniques.
  • Identify and support appropriate diagnostic assessment using current diagnostic system.
  • Coordinate mental health intervention plans and services with other agencies.
  • Plan and use effective interventions with clients.  Appropriately assess the need for law enforcement involvement.
  • Provide treatment and case management in routine and crisis situations.
  • Plan, organize, time manage and prioritize multiple tasks and assignments. Use effective follow through.  Endure periods of heavy workload.
  • Visually assess responses to mental illness or reaction to substance abuse medications.
  • Read, analyze, and interpret related professional periodicals, journals, technical procedures or government regulations.
  • Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Communicate effectively and positively, both orally and in writing with a wide range of individuals and constituencies, including when under emotionally charged and stressful situations.
  • Work with diverse populations and be culturally sensitive.
  • Maintain confidentiality.


  • Medical, dental, vision, disability and voluntary term life coverage available
  • Paid vacation and sick leave
  • Paid holidays
  • Immediate Voluntary 403(b) retirement
  • Clinical supervision provided
  • Staff development and training available